Privacy Policy — hz88 Online Casino Pakistan

hz88 operates an online Sports Betting and Casino platform designed for adult players in Pakistan. In the course of providing our services — including Cricket betting, PSL markets, Live Casino, Game Lobby, Bingo and the hz88 App — we necessarily collect and process certain personal information about our players.

This Privacy Policy sets out the full picture of our data practices: what we collect and why, how we use it, who we may share it with, how long we keep it, and what controls you have as a user. We do not sell your personal information to third parties, and we do not use your data for purposes beyond what is described in this policy.

This policy should be read alongside the hz88 Terms and Conditions, which govern the full relationship between you and the platform.

The categories of personal information hz88 collects depend on how you interact with the platform. The main categories are set out below:

We only collect information that is necessary for the purposes listed. We do not collect sensitive personal data such as biometric data, religious beliefs or political opinions.

hz88 collects personal information through the following channels:

• Direct registration: When you create an hz88 account, you provide your name, email address, date of birth and contact details directly.
• Deposits and withdrawals: When you make a PKR deposit via JazzCash, Easypaisa, Raast or Bank Transfer, the transaction reference and associated payment details are recorded.
• Identity verification: When hz88 requests verification documents, you submit copies of your national identity card or other documents directly through the platform.
• Platform usage: Your betting activity, Casino sessions, Bingo plays and app interactions are automatically logged as part of normal platform operation.
• Cookies and tracking technologies: The hz88 website and app use cookies and similar technologies to collect technical and usage data automatically. See Section 7 for full details.
• Support interactions: When you contact hz88 support, the content of your communications and any information you provide is retained as part of your account record.

hz88 uses your personal information for the following purposes:

• Account management: Creating and maintaining your hz88 account, processing logins, and keeping your account details accurate and up to date.
• Service delivery: Processing PKR deposits and withdrawals, settling Sports bets (including Cricket and PSL markets), running Casino sessions and tracking VIP tier progress.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before allowing access to real-money features.
• Fraud prevention and security: Monitoring account activity for signs of fraudulent behaviour, money laundering, bonus abuse, bot use or multiple account violations, and taking action where issues are identified.
• Responsible gaming: Tracking your deposit and betting patterns to support the responsible gaming tools in your account, including deposit limits, session reminders and self-exclusion options.
• Customer support: Responding to your support queries about deposits, withdrawals, Sports Betting, Casino games or account issues.
• Platform improvement: Analysing aggreg ated usage data to improve the hz88 platform, fix issues and develop new features for Pakistan players.
• Bonus and promotions: Determining your eligibility for deposit bonuses, free bets, cashback offers and VIP-specific promotions based on your account activity.
• Legal compliance: Retaining records as required and responding to legitimate requests from authorised parties where applicable.

All deposits and withdrawals on hz88 are processed in Pakistani Rupees (PKR). hz88 supports JazzCash, Easypaisa, Raast, Bank Transfer and other mobile wallets for Pakistan-based players. When you initiate a PKR transaction, the relevant payment reference — such as your JazzCash or Easypaisa transaction ID — is recorded against your account.

hz88 does not store full card numbers, full bank account credentials or mobile wallet PINs on its own servers. Payment processing for card and bank transactions is handled by third-party payment processors who operate under their own security and data protection standards. hz88 only retains the minimum payment reference data required to process withdrawals, resolve disputes and maintain transaction records.

Transaction records — including deposit amounts, withdrawal amounts, dates and payment method references — are retained for as long as your account is active and for a defined period after account closure, as set out in Section 9.

hz88 does not sell, rent or trade your personal information with any third party. We share your data only in the following limited circumstances:

• Payment processors: We share the minimum necessary transaction data with JazzCash, Easypaisa, Raast, bank transfer networks and card processors to complete PKR deposits and withdrawals.
• Identity verification providers: Where we use a third-party KYC (Know Your Customer) service to verify your identity documents, your submitted documents and identity data are shared with that provider solely for verification purposes.
• Fraud and security partners: We may share technical data such as IP addresses and device identifiers with fraud prevention partners to detect and block prohibited activity across the platform.
• Platform infrastructure providers: hz88 uses trusted hosting and cloud infrastructure providers. Data stored on these platforms is subject to appropriate security and confidentiality agreements.
• Legal requirements: We may disclose personal information if required to do so by applicable law or in response to a valid legal process. We will not disclose more information than is strictly required in such circumstances.

All third parties with whom hz88 shares data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards. hz88 does not authorise third parties to use your personal information for their own purposes beyond what is required to deliver the service.

hz88 uses cookies and similar tracking technologies on the website and in the hz88 App. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how players use the site.

The types of cookies hz88 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that remember your account preferences. The platform cannot operate correctly without these.
• Analytics cookies: Used to collect aggregated data on how players navigate the hz88 website — which pages are most visited, how long sessions last and where players encounter issues. This data is used to improve the platform and is not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity and suspicious behaviour on your account.
• Preference cookies: Store your display preferences, language settings and other customisation choices so you do not need to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use core platform features. hz88 does not use third-party advertising cookies or share cookie data with advertising networks.

hz88 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, misuse or disclosure:

• All data transmitted between your device and hz88 is encrypted using TLS (Transport Layer Security) protocols.
• Account passwords are stored using industry-standard one-way hashing algorithms. hz88 staff cannot view your password in plain text.
• Access to personal data within hz88's systems is restricted to staff who require it to perform their job functions, and all access is logged.
• Our payment processing infrastructure follows stringent security standards to protect PKR transaction data for JazzCash, Easypaisa, Raast and Bank Transfer payments.
• Regular security reviews and vulnerability assessments are conducted on the hz88 platform and infrastructure.

While hz88 implements strong security measures, no online system can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password and never share your login details with anyone.

hz88 retains your personal information for as long as your account remains active. While your account is open, we retain all account data, transaction history, betting records and verification documents in order to manage your account, process payments, resolve disputes and deliver responsible gaming tools effectively.

Following account closure — whether initiated by you or by hz88 — we retain certain categories of data for a defined period:

• Transaction records (PKR deposits, withdrawals, bet history): Retained for a period following closure for dispute resolution and financial record purposes.
• Identity and verification documents: Retained for a defined period after closure to support any post-closure queries or legal requirements.
• Support communication records: Retained for a reasonable period after closure in case of ongoing disputes or follow-up queries.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you individually. Aggregated, anonymised usage data may be retained indefinitely for platform analytics purposes, but this data cannot identify you personally.

As an hz88 player, you have meaningful rights over your personal information. These rights can be exercised by contacting hz88 support through your account dashboard:

hz88 is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If hz88 discovers or has reasonable grounds to believe that a user is under 18, the relevant account will be suspended immediately, access to all real-money features will be blocked, and any personal data associated with the minor will be handled in accordance with this policy.

If you believe that someone under 18 has registered or is using an hz88 account, please notify hz88 support through the account dashboard immediately. We take underage access very seriously and act on all credible reports promptly.

The hz88 mobile app for Android and iOS is an extension of the hz88 platform and is subject to the same data practices described in this Privacy Policy. When you use the hz88 App, the following additional data points may be collected:

• Device identifiers: Your device's unique identifier is recorded to support account security, detect multiple accounts on the same device and enable session management.
• Push notification preferences: If you grant permission, hz88 may send you push notifications about your account activity, deposit confirmations or withdrawal status. You can withdraw this permission at any time through your device's notification settings.
• App crash and performance data: Anonymised crash reports and performance diagnostics may be collected to improve the stability and speed of the hz88 App for all Pakistan users.

The hz88 App does not access your contacts, camera, microphone, location or any device features beyond what is required to deliver the platform's core betting and Casino functionality. You can review and manage app permissions at any time through your device's application settings.

Ready to install the hz88 App? Visit the hz88 App page for download and setup details.

hz88 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically so you are always informed about how hz88 handles your personal information. Continued use of the hz88 platform after any update constitutes acceptance of the revised policy. If you do not agree to an updated Privacy Policy, you may close your account by contacting support.

If you have any questions, concerns or requests relating to this Privacy Policy or how hz88 handles your personal data, please contact the hz88 support team through your account dashboard. When raising a privacy-related query, clearly state the nature of your request — for example, a data access request, a rectification request or a deletion request — so we can direct it to the right team promptly.

You can also find answers to common questions in the hz88 FAQ, and you can review your rights and platform obligations in full in the Terms and Conditions.